Please fill in the form and read the repair items carefully before sending the tools to Hitools for repair.
Hitools maintains a fully equipped workshop to provide our customers with the highest quality service and repairs.
Being an Authorised Service Centre for many top brands (including Milwaukee, Makita, Dewalt, Stanley, AEG, Ryobi, Hikoki, Festool, etc) means you can be assured that we use genuine parts and follow the right procedures to maintain a high quality of service. Hitools Strictly follow the warranty repair polity of suppliers, please check the policy from their website.
Repair Service center:
Address: 6/88 Hobsonville Rd
Tele: 021320608 (only accepte text or wechat to “hitoolsservice”)
Please provide us with the invoice and we will take care of the rest for you. We liaise directly with the manufacturer to sort out the paperwork, order parts, and try our best to reduce the turnaround time.
To request a warranty repair, we require the documents stated below:
1. Your contact information (Full Name, Mobile Phone Number, Email Address)
2. Invoice (Only Invoices from authorized NZ distributors will be accepted)
3. The model number of the tool (The model number is located on the tag on the tool)
4. For Roybi warranty please go directly to Bunning for a replacement warranty repair.
5. Customers who purchased tools and hardware from Hitools have the privilege of repair rights, which include repair first service and we do free delivery to VIP customers after repaired
6. We suggest you send the Milwaukee framing gun, finishing gun or laser to the Milwaukee service centre directly, since Hitools cannot repair the mentioned tools.
We also do a lot of general repairs so we can help with many other types and brands of equipment. We can help with tool parts and accessories too, just talk to us and we are always happy to help but please be aware:
Hitools will charge a minimum repair diagnosis fee to cover the labour fee.
1. We charge $59+GST per tool for diagnose fees to cover our minimum labour fees
2. If the quotation is not accepted, or if we cannot acquire the parts needed for the service, you will be notified to reclaim your tool from us without any repairs. In this situation, the diagnose fee will be charged.3. If we are not contacted within 3 months after you are notified, we possess all rights to discard your tool without further notice. We will also not be liable for any compensation that may be requested after the 3 months period.
Hitool will make effort to achieve the service like：
We keep our customers informed. If an item can be repaired straight away for up to $100, we normally go ahead and complete the repair. If not, we will contact you so you can decide whether to proceed or not.
Please do not call the service department since our technicians need to focus on repairs. please send an email to firstname.lastname@example.org if you have any questions. (please include the Job No when sending emails)
Once your Power Tools are repaired, we will also clean them up for you free of charge, making your repaired tools look brand new!
below is the translation to Chinese
地址: 6/88 Hobsonville Rd
电话: 021320608 (仅接受短信或微信咨询)